Get in Touch With Our UK Team
13 August 2026
Find out how to get in touch with our UK team in 2026. Call, email, or visit us. Friendly support for all enquiries.
Quickest Ways to Get in Touch
We know you value your time, so we've made getting in touch as straightforward as possible. The quickest options are live chat and phone. Our UK-based advisors are available Monday to Friday, 9am to 5:30pm. You can call us on 0333 000 1234 (local rate) or start a web chat from any page on our site. For non-urgent questions, email [email protected] and we'll respond within one working day. Whatsapp is also available for quick messages on 07700 900123. Whatever your preference, we're here to help you get the answers you need.
Visiting Our UK Offices
Prefer to talk face to face? Our head office is in London, at 25 King William Street, EC4N 7BP. We're a five-minute walk from Bank and Monument stations. We also have regional hubs in Manchester (No.1 Spinningfields) and Edinburgh (Quartermile Two). While we encourage appointments for dedicated meetings, our reception desks are open for general enquiries from 9am to 5pm on weekdays. If you're planning a visit, check our accessibility information first. We'll make sure you're looked after from the moment you arrive.
What to Include in Your Message
To help us resolve your enquiry faster, please include a few key details in your email or web form. Start with your full name and a preferred contact phone number. Then add a short summary of your question or issue. If it relates to an account, include your account reference number – you'll find it on any invoice or welcome email. For product support, tell us the model and serial number if available. Screenshots or photos can be attached too. The more context you give, the quicker we can dive in and sort things out for you.
Business Hours and Response Times
Our UK team operates Monday to Friday, 9am to 5:30pm, excluding bank holidays. Live chat and phone calls are answered immediately during these hours. Emails sent outside office hours are queued and handled first thing the next working day. Our social media channels are monitored Monday to Saturday, but response times may vary at the weekend. If you have a genuine emergency, such as a lost card or suspected fraud, never wait – call our 24/7 helpline on 0333 000 8888. For all non-urgent queries, you can expect a personal reply within one working day.
How We Protect Your Data
When you get in touch, we take your privacy seriously. Our contact forms use 256-bit TLS encryption to keep your data secure, and we only use your details to answer your enquiry. We are registered with the UK Information Commissioner's Office (ICO) under the Data Protection Act 2018. We will never share your personal information with third parties without your consent, except where required by law. You can request a copy of the data we hold on you at any time. For full details, please read our Privacy Policy or contact our Data Protection Officer at [email protected].
FAQ
For live chat and phone calls, you'll speak to someone instantly during our UK business hours (Monday–Friday, 9am–5:30pm). Emails are answered within one working day. If you message us over the weekend, we'll get back to you by the following Tuesday at the latest.