Contact Us – We're Here to Help (UK)
13 August 2026
Need to contact us in the UK? Call our UK team, email, or use live chat. Mon-Fri 9am-6pm. We're here to help with fast, friendly support.
How to Reach Our UK Team
Whether you're a customer in London, Manchester, or anywhere across the UK, we've made it simple to get in touch. You can reach us by phone, email, or live chat, and all our support agents are based in the UK. We pride ourselves on quick, friendly responses — no confusing menus, no long waits. For the fastest help, have your order number or account details ready. You can also follow us on social media for updates, but for personal queries, please use the official channels below to protect your data.
UK Phone Support: Hours & Numbers
Our UK phone lines are open Monday to Friday, 9:00am to 6:00pm, and closed on UK public holidays (including bank holidays). Call us on 020 7946 0958 (standard UK rates apply). If you're calling from a mobile, you may incur additional charges depending on your network. To help us assist you faster, please have your reference number to hand. Calls may be recorded for training and quality purposes, as is common in the UK. For urgent issues outside our hours, leave a voicemail and we'll ring you back the next working day.
Email & Live Chat Options
Prefer to write? Email us at [email protected] and we'll respond within one working day (often much sooner during office hours). Our live chat is available on the same UK daytime hours, and it's the quickest way for a real-time answer. For customer service queries, use the contact form on our website and select the relevant department. If you have a complaint, please email [email protected] so we can handle it confidentially. Remember to check your spam folder if you haven't heard back, and add our address to your contacts.
Our UK Offices & Postal Address
We're based in the heart of the UK. If you need to send us post or documents, use our registered address: Customer Services, 42 Milton Street, London, EC1A 1AA. While we welcome postal correspondence, please note that we cannot accept returns or product deliveries at this address unless by prior arrangement. If you're visiting in person, we don't offer walk-in support, but you can arrange a meeting beforehand by contacting us via phone or email. All postal mail is scanned and handled securely in line with UK GDPR regulations.
What to Include When You Contact Us
To help us resolve your query quickly, please include your full name, order number or policy number (if relevant), and a clear description of the issue. If you're contacting us about a complaint, mention that clearly. Including your phone number means we can call you back if we need more details. For data protection, never send sensitive information like full credit card numbers via email. When you contact us, we'll verify your identity using security questions, which is standard practice in the UK to protect your account.
FAQ
Our UK support team is available Monday to Friday, from 9:00am to 6:00pm, excluding public holidays. We close on weekends and England/Wales bank holidays. Outside these hours, you can leave a voicemail or send an email, and we'll respond the next working day.